Bridging the Administration Barrier: Speaking Patient Safety in Operational Terms
Speaker
Geri Amori, PhD, ARM, DFASHRM, CPHRM
brings more than 35 years of experience in healthcare Risk Management, nine years in mental health care delivery, and more than 40 years as an educator to her coaching, educational offerings, and consulting. She is the principal of Amori Enterprises, LLC through which she continues her work bringing understanding and application of the uniquely human psychological aspects of communication to support individuals and organizations.
She served Coverys/Med-IQ for nearly 15 years first as Director of Education, then Vice President for Academic Affairs. In both roles, she led and delivered meaningful education on risk management and patient safety issues. She is best known for her work with the American Society for Healthcare Risk Management, receiving both the Distinguished Service award and the Presidential Citation for lifetime achievement, in addition to being a three-time recipient of the Journal Author Award. She holds the titles of Distinguished Fellow, Faculty Emeritus, and Past President of the Society.
Geri is nationally recognized for her work in furthering knowledge and awareness of communication in healthcare, particularly in the areas of conflict resolution, breaking bad news, disclosure, and apology. She has taught these skills in 49 of the United States and believes there is much still to be done to support healthcare providers and caregivers in their work to deliver trusted healthcare. There is also much to be done to support patients in their efforts to navigate a complicated and often confusing system.
Geri has a PhD in Counseling Education from the University of Florida, and a Master’s in Counseling and Human Systems from Florida State University. In addition to her work in Risk Management and Communication, she currently serves on the Patient Safety Committee, and the Clinical Pastoral Education Advisory Committee of the University of Vermont Medical Center. She also serves as Board Chair for the Vermont Ethics Network, a statewide group providing support to healthcare organizations as well as end of life planning guidance and education for individuals throughout the state.
Description
What makes it difficult to communicate with administrative leadership in a way that motivates actions and supports initiatives? Is it possible to improve patient safety by improving communication up the ladder? This presentation will describe some of the unique barriers to risk communication, some blind spots and implicit bias that impacts action at the administrative level, and strategies for both raising the administrative credibility of risk professionals and addressing risk concerns. Participants will gain information and personal strategies for engaging effectively with leadership at all levels within the organization.
Learning Objectives
At the end of the webinar, the participant should be able to:
- Discuss the challenges inherent to open communication between risk professionals and administrative leadership.
- Describe how implicit bias can influence effective listening and transmission of information.
- Identify strategies for breaking the status bias barrier in patient safety communication.
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Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hours.
This meeting has been submitted for approval for 1 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.