1 Hour
Jul 21, 2022
De-escalation Strategies for Angry, Agitated or Aggressive Patients and Visitors - Webinar Recording
Speaker
Mark Reed, CHPA - Jonathan Westall, FACHE, CHPA, CPP, PCI
Description
De-escalation of patients or visitors requires both skill and an understanding of conflict and crisis. Health care organization employees, especially direct care providers, can learn the skills to move most agitated patients and visitors to a point they can receive the care needed. This one-hour webinar presents techniques and strategies to help the increasing population of anxious, angry or agitated patients and visitors. Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hour.
Learning Objectives
At the end of the webinar, the participant should be able to:
- Assess agitation level using current assessment approaches
- Consider body language and space management when caring for agitated patient or visitor
- Employ at least two verbal/listening de-escalation strategies