1 hr
Aug 23, 2024
The Impact of Apology and Disclosure: Staff and Patient Healing
Speaker
Maureen Archambault, RN, MBA, HRM, CPHRM, FASHRM
This presentation provides an overview of the Communication and Optimal Resolution (CANDOR) program implemented at Community Memorial Healthcare. It highlights actual events, the impact of the staff debrief program, and the positive benefits of early resolution. Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hours. This meeting has been approved for 1 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.
Learning Objectives
At the end of the webinar, the participant should be able to:
- Communicate the importance of transparency and disclosure in the healthcare setting and inquire about what their organization is doing to meet these standards of care if not already aware.
- Examine their own personal experience with transparency and disclosure and reflect on how the information presented may influence how they handle situations going forward.
- Understand best practices and guidelines related to transparency and disclosure.
- Evaluate areas where implicit bias can influence transparency and disclosure.